Shipping policy

• Welcome to Salty Captain!

  We’re thrilled to have you here. Please keep in mind that, unlike large companies like Amazon, we are a local business, and your support directly impacts friends and neighbors in your community. We're committed to providing the best possible shipping experience, so please take a moment to review our shipping policy to understand how we handle shipping, delivery, and related concerns.

  Shipping Rates and Delivery Estimates

  Domestic Shipping:

  • Dispatch Time: We typically dispatch orders within 24 hours. If an item is out of stock, we will notify you right away.
  • Standard Shipping: Free for orders over USD $75. Orders under USD $75 will incur a shipping fee based on your location and carrier. Delivery usually takes 3-7 business days.
  • Express Shipping: Delivery typically takes 1-3 business days.
  • Flat Rate: A flat shipping rate of $7 applies for orders under USD $75.

  International Shipping:

  • Standard International Shipping: Rates are calculated at checkout based on destination and order weight. Delivery typically takes 10-15 business days.
  • Express International Shipping: Rates are calculated at checkout based on destination and order weight. Delivery typically takes 5-10 business days.

  Order Processing:

  • Orders are processed Monday through Friday, excluding public holidays.
  • Orders placed after 2 PM AEST will be processed the next business day.
  • Typical processing time is 24 hours. Please note that during peak periods (e.g., holidays, promotions), processing times may be slightly longer.

  Need Help?

  If you have any issues or concerns, feel free to contact us at 510-620-4625 or email us at admin.us@saltycaptain.co. We're here to assist you!

  Thank you for choosing Salty Captain! We’re excited to serve you.

Shipping Restrictions

• We ship to most countries worldwide. However, some products may have shipping restrictions due to local regulations.
• We do not ship to P.O. Boxes or APO/FPO addresses.

Tracking Your Order

• Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order through our shipping partner's website.

Lost or Damaged Packages

• If your package is lost or damaged during transit, please get in touch with us at admin.us@saltycaptain.co with your order number and a description of the issue. We will work with the carrier to resolve the issue and ensure you receive your order immediately.

Shipping Delays

• While we strive to deliver your order within the estimated timeframes, shipping delays may occur due to unforeseen circumstances (e.g., weather conditions, customs delays, carrier issues). We appreciate your patience and understanding.

Customs, Duties, and Taxes

• For international orders, the recipient is responsible for any customs, duties, and taxes that may apply. Salty Captain is not responsible for these additional charges.

Changes to Shipping Policy

• Salty Captain reserves the right to update or modify this shipping policy anytime. Any changes will be posted on this page, and the latest update date will be indicated at the top.

Contact Us

• If you have any questions or concerns about our shipping policy, please email us at admin.us@saltycaptain.co. Our customer service team is available Monday through Friday, 9 AM to 5 PM AEST.

Thank you for choosing Salty Captain. We appreciate your business and look forward to serving you!